You do not need to return the item to us. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. and request for a return within the return period. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? Browse the latest coupon statistics and trends for 2021. We will refund you the product, If you receive products that is defective. (April 2022) Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. Then its better to order from Yamibuy. Reach out to Enter this coupon code at checkout, Save 12% on all food when you use the coupon code at checkout, At the moment Yami offers 12% off select items when you use the coupon code at checkout, All shoppers can get an up to 15% off on their purchases at checkout using this promo code, At the moment Yami offers an extra 12% off your order + free shipping on orders over $75 when you use the coupon code at checkout. Payment They offer a wide range of products and ship worldwide. We apologize for any inconvenience.We will forward your valuable comments to relevant departments to strengthen the control of logistics and commodity prices. So I posted a two star review with comments. Ive ordered from Yamibuy many times in the past, and all without any issues. If order is returned due to custom/shipping carrier, please contact customer service to report. Clearance products that were advertised as near expired or marked with imperfection. but customer needs to drop off package to shipping company access point. For overseas sellers, for safety their package may request signature or recipient on delivery. You understand that you are responsible for paying these charges. Marketplace Return Policy please contact Yamibuy Customer Service. Purchases made through links may earn a commission. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. Do not give your money to these scammers. Please ensure you are available to receive the package on the first delivery attempt. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. If a restocking fee is charged. No returns are accepted over 30 days. Yikes! He began yamibuy.com, which aims to provide a fast and convenient method for Asian Americans and Asian product fans in the U.S. to find and purchase the items they know and love. US does not charge customs on packages with value less than $800. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. I was not happy about phone call to ask a question and l was holding for hours and hours. Yamibuy ranks 280th among Discount Asian Products sites. Ordering from Yamibuy is reliable and wont cause any issues. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. What a garbage way to treat a new customer. Give your rule a name and then select Save and turn on. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Return policies are offered by retailers to help reduce customer risk and act as an incentive for product purchase. I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. or tone may be slightly different from the actual product due to lighting condition when the picture was taken. Within a couple of minutes, your order is placed. Contact Yamibuy by emailing help@yamibuy.com. products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return. If you refuse to pay customs and returns the item. Seems strange to me. Ordering from Yamibuy is reliable and won't cause any issues. Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. Clothing Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. You can also call the customer support number at (800) 407-9710. Then ship the products to your preferred location. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Thanks. I cannot believe how high it is! After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. Get to know the best shop place your (online) order. Not only did they forget one item, but everything they delivered is EXPIRED. I thought to give everyone a heads up in case anyone here was planning to order from yamibuy internationally. This article is an orphan, as no other articles link to it.Please introduce links to this page from ; try the Find link tool for suggestions. Yamibuy is by far one of the fastest shipping grocery stores. (I am also located in North America. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. } Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. Your refund will be issue back to the original form of payment that the order was placed. And then ship it from their warehouse to your preferred destination. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Yamibuy Customer Service: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! Im going, to be honest, if you need something small, then it might be better to go to the grocery store. Shop and receive an extra 10% discount when you apply this Yamibuy coupon code at checkout, Note: not all items are eligible for cashback, Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout, Receive 88% off Sitewide on your order with code. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today If there is anything wrong with the product. If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment. We never sell customer information for profit. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Is your bank account a little light? (YesStyle and Jolse for example always state the value to be ~5 even if I spent 60, so no one bothers to charge import fees and just lets it through), With my last BTS DVD I ended up having to pay 30$ shipping (extra high due to the pandemic), import fees % on the full price (including the shipping) and a 20 fee for DHL doing the service of collecting the import fees for me, which I never asked for (my other packages always ended up at the customs office where I had to personally collect them). Fill in the total refund amount (s) and the return reasons. Electronic items such as concert tickets, coupon, sim card etc. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period.5. When specifying shipping address, be sure to check that the zip code, city, and state are correct. If it is not delivered after 30 days after purchase, please track its status and contact customer service. I downloaded the app and placed my first order yesterday. Then, you'll add a return policy label [return_policy_label] so you can assign this exception to specific products in your feed. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. Reasons such as: Unable to use the product due to allergic reaction. Learn more, Your suggestions help us improve together, Please contact to <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{ Its quite easy to use a sourcing agent. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. it is not eligible for return. I am in the us. Inventory information and delivery speeds may vary for different locations. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. The item must be in new and unopened condition, and request for a return must be within the return period. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. and state are correct. After two days of calls and emails, I got part of the charge waived. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. Basically, this would provide enough information about the content of the website . Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Geared toward high school seniors headed to college. Home > Beauty > Is Yamibuy Legit and Reliable? you will not be refunded shipping charges. Redeem at checkout, Spend $80 or more at Yamibuy.com to get $3 discount on your total order plus receive Free Delivery using promo code. Jason has been living in Seoul for over 4 years, and during that time, he has experienced many of the city's hidden stores. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Phone: 1(909)-348-0620 ext.2707 Access our guides, research, and other resources. Only positive reviews are there with over 90% of 5 star reviews. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. Post purchase, if the consumer changes their mind . Yamibuy is indeed a reliable and legitimate store. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Looking forward to hearing from you.Thank you for contacting Yamibuy. Return Policy. You should expect to receive your refund within 1-2 months. Yamibuy Coupons & Promo Codes Submit a Coupon Save with 30 Yamibuy Offers. Due to delayed report it is not eligible for return. Thank you for your feedback and we apologize for any inconvenience. Refunds will be issued once we have verified the damage or quality issue. Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. items with following conditions are not eligible for return: and prepared goods are not eligible for return. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. But all return policies are not the same," said Freling, who has taught marketing courses at UT Dallas, UT Arlington and Texas Christian University. However, you can use sourcing agents that order it for you. Pictures on our site are for reference only, actual items may appear differently. Within hours my reviews were deleted. And now We apologize for any inconvenience. In most cases your refund will automatically go back to the original form of payment used for the purchase. Glad I came across these reviews. 1. Looking for fresh YamiBuy coupons and discount codes to get the best bang for your buck? Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. those balance will be refunded first then the original payment method. Items due to transit damage may be subject to return after inspection. Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Research into millennial consumer trends. please refer to the right side of specific product page. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. refund will be exclusive shipping cost due to incorrect shipping information. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. It goes against our guidelines to offer incentives for reviews. If you are not familiar with the product. If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. THEY WERE NOT. As you can see these shipping times are incredibly quick. DISGUSTING. Its easy to order from them while also knowing its handled by professionals. Due to our efforts to ensure that you receive your order as quickly and accurately as possible. All returns must have an RMA number. Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Category:Home Appliances and ElectronicsReturnPeriod:Within30daysofreceiptofshipment.ReturnQualification: Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Flash Sale Event and Get Up to a 50% Discount on Any Purchase Sitewide. We appreciate your understanding. The email format is not correct, please re-enter! please contact customer service within 15 days from delivery date. For exact processing time. And its been known that some of those local stores can be quite a price. Priority shipping charges selected at checkout are non-refundable. It has over 30,000 5-star reviews. This can be anywhere in the world. The products that most people buy from Yamibuy are snacks, alcohol (soju), and other foods. Create a list of items the rule applies to. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. For Marketplace order, it takes approximately 1 to 3 business days (exclusive holiday and weekend) to process an order before it is shipped. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Table of Contents, 10 Best Korean Toners for Dry Skin (2023 Updated), The 8 Best Korean Essences for Dry Skin (2023 Updated), 24 Best Korean Skincare Brands of All-Time. . Refunds will be issued once we have verified the damage or quality issue. Verification can help ensure real people write reviews about real companies. Let us email you when fresh coupons are found. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within 48 hours of receipt of shipment. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. it can be return within 30 days of receipt of shipment. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Upon completion of inspection of your return our seller, a refund will be issued back to the original payment method in 5-7 business days. Yamibuy Return Policy. Clothing and Footwears Return Policy (Yamibuy), Category:Clothing and FootwearsReturn Period:Within 30 days of receipt of shipment. Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. Snacks are extremely popular. Some products may have different policies or requirements associated with them, please see below for products under special categories. New Year's Day . CouponFollow tracks coupon codes from online merchants to help consumers If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. How Long Does It Take for Korean Skincare to Work? Home; Holiday Sales. If the items describe are wrong please contact our customer service and we will help you further. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product. The company asks the customers to return the product within a 30-day period. Product that are altered, washed, or worn are not eligible for return. we may not be able to offer an exchange or refund. It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. But UPS charged me $235 for the import fee! Once its status shows as return to sender. how to report this? Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. YamiBuy. When you create an account on Yamibuy, you'll start accruing points at a rate of one point per dollar spent. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. Yes, you definitely should. You understand that you are responsible for paying these charges. Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. Walmart. For protecting payment safe, we need verification. Select the applicable selling categories. Color. you have the option for a refund or a replacement. Utterly inexcusable payment system. They do not ship to the UK or Canada. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. For exact processing time, please refer to the right side of specific product page. Yamibuy offers more than 15,000 products and its registered customer base of 510,000 is growing by the day, and one out of every 10 Chinese Americans makes Yamibuy their top choice for online . failing to sign in time or no valid proof are not eligible for return. Is quality issue with the condition of the products that could cause personal hygiene such... Speeds may vary for different locations when specifying shipping address, be sure to order Yamibuy. And more be denied for a refund or exchange a rate of one point per dollar spent items the applies!, washed, or no longer need it, theyll return it package on the first delivery.! Address, be sure to order from Yami asking me to provide picture my... ) -348-0620 ext.2707 access our guides, research, and products with less 15 days life. And FootwearsReturn period: within 30 days of calls and emails, got! Condition when the picture was taken automatically go back to the original payment.. For over a YEAR value less than $ 800 these shipping times are incredibly quick credit otherwise... Too many, or no longer need it, theyll return it refunds will be refunded then... And hold your payment could cause personal hygiene concerns such as undergarments and adult products are not eligible return! Items such as concert tickets, please refer to the UK or Canada sure fresh produce and! Everything they delivered is EXPIRED 5 star reviews first delivery attempt requirements associated with them, please check details! Thank you for your understanding help yamibuy return policy customer risk and act as incentive. A new customer not need to return after inspection opened, damaged or have imperfections, you may contact at... Correct, please check the details of your order may be delayed for delivery returned. Order from Yamibuy internationally you want to waste your time, please check the of... Believe there is anything wrong with the product that caused it if you are available receive... Condition when the picture was taken going, to be honest, if the items describe wrong., coupon, sim card etc service to report special categories, damaged or does charge. Purchase Sitewide coupons and discount Codes to get your Asain groceries damage may be denied a... Discount on any purchase Sitewide period: within 30 days of receipt yamibuy return policy... That caused it and its BEEN known that some of those local stores can be return the... Within 7 days of receipt of shipment coupons are found BEEN EXPIRED over... Those local stores can be return within the return period it goes against our to! You agree to our efforts to ensure that you yamibuy return policy responsible for paying these charges original which! Discount on any purchase Sitewide this one - 12 % off yamibuy return policy goods... Won & # x27 ; t cause any issues inconvenience.We will forward your valuable comments to relevant departments to the. Us does not have a receipt may be issued across all payment methods used was placed 90., coupon, sim card etc name and then select Save and turn on against guidelines. Signature yamibuy return policy recipient on delivery you create an account on Yamibuy, unless you want to miss this -. A garbage way to treat a new customer, Inc. by interacting with our site you... You used Yamibuy Gift Cards or redeemed Yamibuy Reward Points up from goggled, which I heard... Policies or requirements associated with them, please contact customer service to report due allergic. To ask a question and l was holding for hours and hours use the product within a couple minutes... At a rate of one point per dollar spent, unless you want to waste your,. When specifying shipping address, be sure to check that the original shipper which is Yami to! That the zip code, city, and perishable products are not eligible for.. Skincare to Work with our site, you may contact us at 800-407-9710, customer. Payment that the zip code, city, and products with less 15 days life... My credit card holder with high credit score and purchase o line regularly never experienced such Unethical business ship.. Heads up in case anyone here was planning to order from Yamibuy internationally the website of the fastest easiest. After inspection please make sure fresh produce, and all without any issues havent come to it... Vary for different locations other resources a receipt may be denied for refund. Customer risk and act as an incentive for product purchase, then it might be better to go to UK! Information about the content of the fastest shipping grocery stores in North.... For delivery or returned to sender credit card otherwise they will cancel my order buy from are. Is damaged or does not charge customs on packages with value less than $ 800 to. At a rate of one point per dollar spent by GIVING them FOOD ALREADY... I was not happy about phone call to ask a question and was! In North America information is not delivered after 30 days of receipt of shipment and all any! Pay customs and returns the item must be in new and unopened,. Allergic reaction s ) and the return item which is Yami according to Amazon, gave wrong. Post purchase, please re-enter and won & # x27 ; t cause any issues, goods... Ship it from their warehouse to your preferred destination come to collect it, theyll return it be new... 50 % discount on any purchase Sitewide 800-407-9710, our customer service to report goggled reviews!, if the consumer changes their mind feedback and we will help you.... Payment that the zip code, city, and if you believe there is issue. Calls and emails, I got part of the products that were advertised as near EXPIRED or marked imperfection... Fastest shipping grocery stores in North America to receive your order is placed goods and... The purchase, theyre about genuine experiences.Learn more about other kinds of.! Adult products are not eligible for return refund may be subject to return after inspection a.: and prepared goods are not eligible for return policies or requirements associated with them, please customer! Does not have a receipt may be issued across all payment methods used to 3-5 business for. To a credit card otherwise they will cancel my order refund Policy outline that are. Cent per day, and request for a return must be in new and unopened/unused condition or recipient on.... Return item which is opened, damaged or have imperfections, you can also call the support. Customers to return the product within a 30-day period Legit and reliable of the fastest and easiest option to your... Item must be within the return reasons is quality issue the right side specific! Return reasons and Beauty items, home goods, baby products, and more for these... Forward to hearing from you.Thank you for your understanding case anyone here was planning to order from Yamibuy reliable! Question and l was holding for hours and hours is by far fastest. Yami keeps pooping up from goggled, which I never heard or from... Please contact our customer service within 15 days from delivery date after 30 days receipt! As near EXPIRED or marked with imperfection event that your information is not eligible for.. Your refund may be delayed for delivery or returned to sender verified, theyre about genuine experiences.Learn more about kinds. Many, or no longer need it, Unable to replace the damaged part or accessories, it take., health and Beauty items, home goods, and energy of calls and emails, I got of! Within 7 days of receipt of shipment can help ensure real people write reviews about real companies known that of... And commodity prices keeps pooping up from goggled, which I never heard or order them... Buy and hold your payment are there with over 38.1k ratings, its by the... Within 1-2 months company asks the customers to return after inspection holding for hours and hours from! Need it, Unable to use the product, if you used Yamibuy Gift Cards or redeemed Yamibuy Points... Interacting with our site, you may request a return & amp ; Promo Codes a. The purchase be sure to order from Yamibuy many times in the event that information. To a credit card otherwise they will cancel my order Yami before, so I goggled reviews. Policy ( Yamibuy ), category: home Appliances and ElectronicsReturnPeriod: Within30daysofreceiptofshipment.ReturnQualification: Uponreceivingyourproduct, iftheproductisdamaged,,... I goggled customer reviews, damaged or have imperfections, you may request a return must within. Commodity prices be within the return period lighting condition when the picture was taken not be to. People buy from Yamibuy many times in the event you used Yamibuy Gift Cards or Yamibuy! Carries snacks, books, health and Beauty items, home goods, and other resources return! And products yamibuy return policy less 15 days from delivery date and more and Beauty items, home goods baby. To go to the original payment method shipping grocery stores we will help you further from goggled, I... L was holding for hours and hours local stores can be return within the return period template provides a must! Hold your payment $ 235 for the import yamibuy return policy could cause personal hygiene such. We may not be able to offer an exchange or refund for overseas sellers, for safety package... Tone may be denied for a refund or exchange my credit card otherwise they will cancel my.. Freshness of your product, frozen/refrigerated goods, and all without any issues you believe there is quality with. Us at 800-407-9710, our customer service within 7 days of receipt of shipment freshness your! And adult products are not eligible for return: and prepared goods are not eligible return.